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Exam Number/Code: ITILFND
Exam name: ITIL Foundation (syllabus 2011)
n questions with full explanations
Certification: EXIN,Inc Certification
Last updated on Global synchronizing
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 7 - Question 16)
Q1. What is used to control a process?
Q2. What do major incidents require?
A. Separate procedures.
B. Less urgency
C. Longer timescales
D. Less documentation
Q3. Which areas are NOT measured by process KPIs?
A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Q4. Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and availability management
Q5. What term describes assurance that a product or service will meet its agreed requirements?
A. Underpinning contract
C. Service level agreement
Explanation: Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:- https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-and-warranty-two-sides-of-the-same-coin/
Q6. What BEST describes the purpose of analyzing risk?
A. To assess impact and urgency
B. To assess impact and probability
C. To review remediation planning
D. To review transition planning
Q7. Which process analyses services that are no longer viable and when they should be retired?
A. Change management
B. Service portfolio management
C. Service level management
D. Business relationship management
Q8. Which formal agreement minimizes the risk of disputes that can occur between an IT service provider and an external supplier?
A. Operational contract
B. Underpinning contract
C. Serviceability contract
D. Service level contract
Q9. What is the best description of an external customer?
A. Someone who works in the same organization but in a different business unit to the service provider
B. Anyone who gets charged for the delivered services
C. Customers who are not part of the same organization as the service provider
D. Customers for whom the cost of the service is the primary driver
Q10. Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
A. Service transition
B. Service level management
C. Service operation.
D. Service Design.
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